Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect the following types of information: - Account information: username and email address provided during registration - Payment information: processed through Stripe — we do not directly store credit card numbers - Usage data: API call logs, model usage, and request logs - Technical information: IP address, browser type, and device information
2. How We Use Your Information
We use the information we collect for the following purposes: - Providing and maintaining the Service - Processing payments and billing - Sending service-related notifications - Improving and optimizing platform performance - Preventing fraud and abuse - Complying with legal obligations
3. Information Sharing
We do not sell your personal information. We only share information in the following circumstances: - With our payment processor Stripe, sharing necessary payment details - When required by law or in response to law enforcement requests - With your consent
4. Cookies and Tracking
We use essential cookies to maintain user sessions and authentication state. We do not use third-party advertising or tracking cookies.
5. Data Security
We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (TLS/SSL), secure data storage, and access controls. However, no method of internet transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for the duration of your account. API call logs are retained for 90 days by default. After account deletion, we will delete or anonymize your personal data within a reasonable timeframe, unless legally required to retain it longer.
7. Your Rights
Depending on applicable data protection laws, you may have the following rights: - Access your personal data - Correct inaccurate data - Request deletion of your data - Data portability - Object to certain types of data processing To exercise these rights, please contact support@hiapi.ai.
8. Children's Privacy
The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice. Continued use of the Service constitutes acceptance of the updated policy.
10. Contact
For questions about this Privacy Policy, please contact support@hiapi.ai.